Our Values / Client Charter

Social responsibility is at the core of our values. The current charity that we are supporting is Hands Across The Water, an Aussie based charity helping Thai kids in need. Principal Solicitor Shaya and Paralegal Cassandra have teamed up and will be riding 500km over 5 days in Thailand in March 2017. Team FLP will be raising $20,000 for this charity! 

To check out video footage from our previous 2016 ride check out our You Tube Channel: https://www.youtube.com/watch?v=5qrOjWDfapE

  • We will follow the Family Lawyer Best Practice Guidelines as set by the Family Law Section of the Law Council of Australia.

  • We will provide an environment which is not intimidating and will limit our use of legal jargon.

  • We promise to make Family Law accessible: extended opening hours, first free appointments and provide a host of free information and brochures at our office. 

  • You will be offered very competitive pricing and we promise to provide you with up to date fee estimates and regular invoices.

  • We will guide you through the difficult Family Law process and manage your expectations.

  • Your phone calls and emails will be responded to within a reasonable time frame.

  • We will provide you with exceptional service regardless of whether you are a private paying or Legally Aided client.

  • We will try to avoid the need to initiate proceedings in the Family Law Courts if there is a cheaper and more effective way to resolve your problem.

  • We will attend Court personally on your behalf as frequently as possible rather than brief Counsel for each appearance.

  • We promise to be socially responsible: a percentage of your fees will be donated to charity, we use Fair Trade products & provide Thankyou Water. We also like to stock reading material published by animal welfare and The Big Issue.  We stock "Who Gives a Crap" Toilet Paper!

  • We will be environmentally conscious through use of recycled products and running paperless files as much as possible. Although more expensive, we use 100% recycled paper.